Shipping Policy – Goldnovas

Effective Date: February 28, 2025

At Goldnovas, we are committed to ensuring a smooth, reliable, and efficient shipping process for all our customers. This Shipping Policy outlines the terms and conditions regarding order processing, shipping options, delivery timelines, tracking, and international shipping. By purchasing from Goldnovas, you agree to comply with this policy.

1. Order Processing & Fulfillment

We strive to process all orders as quickly as possible while maintaining the highest quality standards.

  • Orders are typically processed within [insert timeframe, e.g., 1-3 business days] after payment confirmation.
  • Processing times may be extended during peak seasons, holidays, or due to high demand.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom or made-to-order items may have a longer processing time, which will be specified on the product page.

Once an order is processed, it is prepared for shipment and handed over to the designated carrier for delivery.

2. Shipping Methods & Estimated Delivery Time

We offer various shipping methods to accommodate different needs and budgets. Estimated delivery times vary based on the destination, shipping method selected, and external factors beyond our control.

2.1. Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within [insert timeframe, e.g., 5-7 business days].
  • Expedited Shipping: Estimated delivery within [insert timeframe, e.g., 2-5 business days].
  • Express Shipping: Guaranteed delivery within [insert timeframe, e.g., 1-3 business days].

2.2. International Shipping

We ship to multiple countries worldwide. Estimated delivery times depend on the destination and selected shipping method.

  • Standard International Shipping: Estimated delivery within [insert timeframe, e.g., 10-20 business days].
  • Expedited International Shipping: Estimated delivery within [insert timeframe, e.g., 5-10 business days].
  • Express International Shipping: Estimated delivery within [insert timeframe, e.g., 3-7 business days].

Note: Delivery times are estimates and not guaranteed, as they may be affected by customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Costs & Fees

  • Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the package.
  • Some products may qualify for free shipping promotions, which will be clearly stated on the product page.
  • Expedited and express shipping options are available at an additional cost, displayed at checkout.
  • International orders may be subject to customs duties, import taxes, and other fees, which are the responsibility of the recipient.

4. Order Tracking & Notifications

Once your order is shipped, you will receive a confirmation email containing:

  • Tracking number and carrier details
  • Estimated delivery date
  • Link to track your shipment in real time

You can track your order through our website or directly on the carrier’s tracking portal. If you do not receive a tracking update within [insert timeframe, e.g., 3 business days], please contact our support team for assistance.

5. Shipping Restrictions & Limitations

While we strive to ship to as many locations as possible, certain restrictions may apply:

  • Some countries or regions may have import restrictions on specific products. Customers are responsible for ensuring their order complies with local regulations.
  • We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.
  • Orders that contain hazardous materials, oversized items, or restricted products may be subject to additional shipping fees or delays.

If your location is not eligible for shipping, our customer support team will reach out to discuss alternative solutions or process a refund.

6. Customs Duties & International Taxes

For international orders, customs clearance and import duties vary by country. Please be aware that:

  • Customs fees, VAT, and import duties are not included in the purchase price and must be paid by the recipient upon delivery.
  • Delays in customs clearance are beyond our control and may extend delivery times.
  • If an international shipment is refused due to unpaid customs fees, the customer will be responsible for any return shipping costs.

For more information on customs fees, please check with your country’s customs office before placing an order.

7. Lost, Stolen, or Damaged Shipments

We take great care in packaging and handling orders, but shipping issues can occasionally arise.

  • If your order is delayed, lost, or missing, please contact us immediately for assistance.
  • If an item arrives damaged or defective, report the issue within [insert timeframe, e.g., 7 days] with supporting photos.
  • Goldnovas is not responsible for theft or loss after a package is marked as “delivered” by the carrier. Customers are advised to provide a secure shipping address to avoid lost or stolen packages.

8. Failed Deliveries & Address Errors

To ensure smooth delivery, customers must provide accurate and complete shipping details at checkout.

  • If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
  • If an order is unclaimed or undeliverable, we will attempt to contact the customer. If no response is received within [insert timeframe, e.g., 7 days], the order may be canceled, and a partial refund (excluding shipping costs) will be issued.

9. Shipping Policy Compliance & Google AdSense Standards

  • Goldnovas complies with Google AdSense policies, ensuring transparency in shipping information and order fulfillment.
  • All delivery time estimates and shipping costs are clearly disclosed before checkout.
  • Customers can opt out of personalized ads and tracking cookies by adjusting their browser settings or visiting Google’s Ad Preferences page.

10. Changes to Our Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated Effective Date. Customers are encouraged to review our policy periodically to stay informed.

11. Contact Us

For any shipping-related inquiries, please reach out to our customer service team:

📍 Address: 959 Hidden Pond Road, Lafayette, Tennessee, United States
📞 Phone: 615-666-4971
📧 Email: info@goldnovas.xyz

Thank you for shopping with Goldnovas. We appreciate your trust and are dedicated to providing a seamless and reliable shipping experience!