Payment Policy – Goldnovas

Effective Date: February 28, 2025

At Goldnovas, we are committed to providing a secure, transparent, and convenient payment process for all our customers. This Payment Policy outlines the accepted payment methods, transaction security, order processing, billing information, currency, taxes, and fraud prevention measures. By making a purchase on Goldnovas, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

To ensure a smooth and hassle-free checkout experience, we accept multiple payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: Secure online payment via your PayPal account or linked credit/debit card
  • Apple Pay & Google Pay: For a fast and seamless checkout experience
  • Bank Transfers: Available for bulk and corporate orders (contact customer service for details)
  • Gift Cards & Store Credit: Can be used as a partial or full payment for eligible purchases

All transactions are processed in USD ($) unless stated otherwise at checkout. Customers are responsible for any currency conversion fees imposed by their bank or payment provider.

2. Payment Processing & Order Confirmation

  • Once payment is successfully completed, you will receive an order confirmation email with transaction details and an invoice.
  • Orders will not be processed until payment has been fully received and verified.
  • If a payment is declined or unsuccessful, customers should verify their payment details or contact their bank for further assistance.

If you do not receive a confirmation email within [insert timeframe, e.g., 24 hours], please contact our support team to verify the status of your order.

3. Currency & International Transactions

All product prices are listed in USD ($). If you are purchasing from outside the United States:

  • Your bank or payment provider may automatically convert the amount based on the exchange rate at the time of purchase.
  • Currency conversion fees and foreign transaction fees may apply, depending on your bank’s policies.
  • We recommend checking with your financial institution for details on international payment processing.

4. Sales Tax & Additional Fees

  • Sales tax is calculated at checkout based on your shipping location and applicable local regulations.
  • Additional charges such as customs duties, VAT, and import taxes may apply to international orders. These fees are the responsibility of the customer and are not included in the final checkout price.
  • If you are purchasing on behalf of a tax-exempt organization, please contact us before completing your order to provide the necessary documentation.

5. Payment Security & Fraud Prevention

We take customer security and fraud prevention seriously. All transactions on Goldnovas are processed through encrypted, PCI-compliant payment gateways, ensuring your financial data is protected.

5.1. Secure Transactions

  • We use SSL (Secure Socket Layer) encryption to protect payment information.
  • We do not store credit card details on our servers to enhance security.
  • Third-party payment providers such as PayPal, Stripe, Apple Pay, and Google Pay ensure secure processing and compliance with global payment regulations.

5.2. Fraud Detection & Verification

  • Orders flagged as suspicious or potentially fraudulent may require additional verification.
  • If necessary, we may contact customers to confirm identity or request further payment validation before processing an order.
  • Goldnovas reserves the right to cancel orders suspected of fraud, unauthorized transactions, or any other security risks.

6. Cancellations & Refunds for Payments

  • If you wish to cancel an order, please do so within 24 hours of placing it. Once processing begins, cancellations may not be possible.
  • If an order is successfully canceled before shipment, a full refund will be issued via the original payment method.
  • If a refund is granted after shipping, it will be processed according to our Refund and Return Policy.

Refunds are typically processed within [insert timeframe, e.g., 7-10 business days], depending on your bank’s processing time. If you experience delays, please check with your financial institution.

7. Chargebacks & Disputes

We encourage customers to contact us directly for any payment disputes before initiating a chargeback with their bank or credit card provider.

  • If a chargeback is filed, Goldnovas reserves the right to provide evidence to dispute fraudulent claims.
  • Excessive chargeback claims may result in account suspension or restrictions on future purchases.
  • If a refund or resolution is required, we will follow the procedures outlined in our Refund and Return Policy to ensure fair outcomes.

8. Google AdSense Compliance & Payment Transparency

  • Goldnovas complies with Google AdSense policies, ensuring transparency in payment processing and checkout procedures.
  • Customers are informed about pricing, taxes, fees, and refund policies before completing a purchase.
  • We do not engage in misleading pricing tactics or deceptive payment practices.

9. Payment Policy Updates

Goldnovas reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. Customers are encouraged to review this policy periodically to stay informed about payment-related terms and conditions.

10. Contact Us

For any payment-related inquiries, billing questions, or disputes, please reach out to our customer service team:

📍 Address: 959 Hidden Pond Road, Lafayette, Tennessee, United States
📞 Phone: 615-666-4971
📧 Email: info@goldnovas.xyz

Thank you for choosing Goldnovas. We appreciate your trust and are dedicated to providing a secure and seamless shopping experience!