Sales Policy – Goldnovas

Effective Date: February 28, 2025

At Goldnovas, we are committed to providing a seamless and secure shopping experience for our customers. This Sales Policy outlines our terms regarding purchasing, payments, pricing, order fulfillment, shipping, and other important aspects of the buying process. By making a purchase on Goldnovas, you agree to comply with the terms and conditions stated below.

1. Ordering Process

Customers can place orders through our official website Goldnovas. To complete an order, follow these steps:

  • Browse our collection and add desired products to the cart.
  • Proceed to checkout and provide accurate shipping and billing details.
  • Select a preferred payment method and complete the transaction securely.
  • Receive an order confirmation email with the details of your purchase.

All orders are processed on a first-come, first-served basis, and availability is subject to stock levels. Goldnovas reserves the right to cancel or modify an order due to pricing errors, stock shortages, or fraudulent activity.

2. Pricing & Payment Methods

We strive to maintain transparent, competitive, and fair pricing for all our products. All prices listed on Goldnovas are in USD ($) and are subject to change without prior notice.

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk or corporate orders)

All transactions are securely processed through trusted third-party payment gateways. Goldnovas does not store credit card details to ensure maximum security and compliance with Google AdSense policies.

3. Shipping & Delivery

We offer domestic and international shipping with reliable carriers to ensure fast and safe delivery.

3.1. Shipping Timeframes

  • Processing Time: Orders are processed within [insert timeframe, e.g., 1-3 business days].
  • Standard Shipping: Estimated delivery within [insert timeframe, e.g., 5-10 business days].
  • Express Shipping: Estimated delivery within [insert timeframe, e.g., 2-5 business days].

Shipping times vary based on location, courier services, and external factors such as customs clearance and weather conditions.

3.2. Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination and order weight. We may offer free shipping promotions, which will be clearly stated on our website.

3.3. International Shipping

For international orders, customers are responsible for any applicable import duties, taxes, and customs fees imposed by their country’s regulations.

4. Order Modifications & Cancellations

4.1. Changing or Canceling an Order

  • Orders can be modified or canceled within 24 hours of placement by contacting our customer support team.
  • Once an order is shipped, cancellations are no longer possible. Customers may proceed with a return under our Refund and Return Policy.

4.2. Backorders & Out-of-Stock Items

If an item is temporarily out of stock, we will notify you immediately and offer the option to:

  • Wait for restocking and receive the item once available.
  • Cancel the item and receive a refund or store credit.

5. Sales Tax & Additional Fees

Sales tax is applied based on local regulations and laws in the buyer’s location. The final price, including applicable taxes, will be displayed at checkout before completing the purchase.

6. Discounts, Promotions & Coupon Codes

We occasionally offer discounts, promotional offers, and coupon codes. These promotions are subject to specific terms, including:

  • Expiration dates and limited-time availability.
  • One-time use per customer, unless stated otherwise.
  • Non-combinable with other discounts or offers, unless specified.

Any fraudulent use of discount codes may result in order cancellation.

7. Fraud Prevention & Security Measures

We take security seriously and have strict fraud prevention measures in place. Orders flagged as suspicious or fraudulent may require identity verification before processing. We reserve the right to cancel any order suspected of fraud or unauthorized use of payment information.

8. Warranty & Product Authenticity

All products sold on Goldnovas are authentic, brand-new, and covered under manufacturer warranties where applicable. If you experience any product defects, please review our Refund and Return Policy or contact our support team for assistance.

9. Customer Support & Dispute Resolution

If you experience any issues with your order, please reach out to our customer service team for resolution before initiating any chargebacks or disputes. Our goal is to resolve concerns quickly and fairly.

10. Google AdSense Compliance & Advertising Transparency

  • Goldnovas follows Google AdSense policies, ensuring compliance with online advertising regulations.
  • All marketing and sales content is transparent, with no misleading claims or deceptive pricing practices.
  • Customers can opt out of personalized advertising by adjusting Google’s Ads Settings.

11. Policy Updates & Amendments

Goldnovas reserves the right to update or modify this Sales Policy at any time. Changes will be reflected on this page with an updated Effective Date. Customers are encouraged to review this policy periodically to stay informed about any updates.

12. Contact Us

For any inquiries regarding our Sales Policy, order support, or general questions, please contact us:

📍 Address: 959 Hidden Pond Road, Lafayette, Tennessee, United States
📞 Phone: 615-666-4971
📧 Email: info@goldnovas.xyz

Thank you for choosing Goldnovas. We appreciate your trust and look forward to serving you!