Refund and Return Policy – Goldnovas

Effective Date: February 28, 2025

At Goldnovas, customer satisfaction is our top priority. We strive to ensure that every product meets the highest quality standards. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to provide you with the best shopping experience. Please read the policy carefully to understand the terms and conditions of returns, refunds, and exchanges.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • A proof of purchase (receipt or order confirmation) is required.
  • The return request must be initiated within [insert return window, e.g., 30 days] from the date of delivery.
  • Certain products such as customized, perishable, or clearance sale items may not be eligible for returns.

2. Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed as follows:

  • Original Payment Method: The amount will be credited back to the same payment method used during purchase within [insert timeframe, e.g., 7-10 business days].
  • Store Credit: Customers can opt for store credit, which can be used for future purchases on Goldnovas.
  • Partial Refunds: In some cases, partial refunds may be granted if the returned item is damaged, missing parts, or not in its original condition due to reasons beyond our control.

3. Exchange Policy

If you receive a defective or damaged product, you are eligible for an exchange under these conditions:

  • Notify us within [insert timeframe, e.g., 7 days] of receiving the item.
  • Provide clear photos or videos showing the defect.
  • The replacement product will be shipped once the returned item is received and verified.

If the requested item for exchange is out of stock, you may choose between a full refund or store credit.

4. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned or refunded, including but not limited to:

  • Personalized or customized products
  • Gift cards and digital downloads
  • Perishable goods or consumables
  • Clearance and final sale items

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email info@goldnovas.xyz or call 615-666-4971 to request a return authorization.
  2. Provide Details: Include your order number, reason for return, and photos (if applicable).
  3. Receive Return Instructions: Our team will provide you with the return address and further instructions.
  4. Ship the Item: Pack the item securely and use a trackable shipping method to ensure safe return.
  5. Refund/Exchange Processing: Once we receive the item, we will process your request as per our policy.

6. Shipping Costs for Returns

  • If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping costs.
  • We do not guarantee refunds for lost or damaged returns, so we recommend using an insured and trackable shipping service.

7. Late or Missing Refunds

If you have not received a refund within the expected timeframe, please check the following:

  • Verify with your bank or payment provider, as some refunds may take time to be officially processed.
  • Contact your credit card company, as it may take additional processing time before the refund appears.
  • If you have done the above steps and still have not received your refund, please contact us at info@goldnovas.xyz for further assistance.

8. Google AdSense Compliance and Third-Party Payment Services

  • Goldnovas complies with Google AdSense policies, ensuring transparency and secure transactions.
  • Payments processed via third-party payment gateways (e.g., PayPal, Stripe, credit card providers) may be subject to their own refund policies. Please check with the respective provider for additional details.

9. Changes to the Refund and Return Policy

We reserve the right to update this Refund and Return Policy at any time to reflect changes in business operations or legal requirements. Any modifications will be posted on this page with an updated Effective Date.

10. Contact Us

For any inquiries regarding returns, refunds, or exchanges, please reach out to us at:

📍 Address: 959 Hidden Pond Road, Lafayette, Tennessee, United States
📞 Phone: 615-666-4971
📧 Email: info@goldnovas.xyz

Thank you for choosing Goldnovas. Your satisfaction is our priority!